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Customer complaints against Banks

The Financial Services Authority has an official definition of "a complaint" and all regulated companies must keep detailed information about complaints made by customers. They've recently published the complaints figures for July - December 2010, in an attempt to "name and shame" the worst 800 institutions.

Here are some figures. Why would you trust these people to look after your investments or savings?

 

BANK GROUP
Number of complaints in 6 months
Barclays Bank plc
276,315
Clydesdale Bank
13,963
Halifax, Bank of Scotland, Chelt & Glos, Lloyds TSB
302,926
The Royal Bank of Scotland plc
53,806
Santander (Abbey, Alliance & Leicester)
213,241

 

 

 

 

 

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